Thursday, March 28, 2019

Wow Air Leaves Passengers Stranded

Their website is still up and says: “WOW Air is a happy, low-fare, long-haul airline. Book your cheap flight directly from WOW Air's website to get the best prices.”

Well, the stranded passengers might not be happy, as they have to purchase new tickets to either get home or get to their vacation destination.  The airline suggests its passengers contact their credit card operations office and get a refund.

Rival Icelandair is trying to scoop up some of those stranded travelers by offering a seat on any of their flights, where available, for a discounted price.  For information on destinations and booking instructions, please visit:

WOW Air was an Icelandic low-cost carrier that operated services between Iceland, Europe, Asia, and North America. The airline was headquartered in Reykjavík.  In a statement, the airline said it has ceased operations, and as a result "all WOW Air flights have been canceled."

The airline encouraged customers who had paid for their ticket with a credit card to check whether the credit card company would refund the price of their ticket, and directed passengers to other airlines to try to find alternative routes to their destinations.

Stranded passengers were not provided with accommodation and no refunds were issued - even though it would be the law in the European Union. Iceland is heavily integrated into the European Union via the European Economic Area and the Schengen Agreement, but it is not a member state.

Maybe not such a big loss for aviation as WOW Air was recently elected as “worst airline” in Europe.



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